Integration of Academic and Service Learning: Students’ Perceptions about Its Effects and Outcomes


  • Susan A. Chesteen
  • Collin J. Watson


This paper discusses effects on students of an undergraduate business management class, Principles of Quality Management, that was designed, taught, and officially recognized as a university service learning class. Paired t-tests comparing pre- and post-course responses on Likert-scale items measuring beliefs and values showed significant changes on 15 of the 23 items. Examination of these results reveal that students reported perceptions of positive cognitive, social, and academic changes and growth in all but two of the 23 items.