Total Quality Management does not happen by Magic but it can be taught using a Pedagogical Methodology that Utilizes Magic


  • Walter J. Wheatley


This workshop is intended for all trainers involved with Total Quality Management (TQM) training. The basic differences between a good workshop and an excellent workshop is the dynamism of the trainer and exciting training materials. Thus as management trainers, we should have an equal concern be the quality of our training. This workshop s designed to introduce the TQM trainer to a novel and unique training technique that can be easily customized to enhance any TQM training environment. Quality has been defined as being “fit for the purpose thus the purpose of this workshop is to help you ensure that your Total Quality Management training workshops are fit for their purpose.