Transforming a Business College into a Total Quality College

Abstract

During this panel session Total Quality programs and the organizational actions necessary for successful implementation at three colleges will be described and discussed. Panelist will share their experiences with implementing Total Quality ideas in their universities with an emphasis on identifying the changes required and the obstacles encountered during the process. Panelists will share their successes as well as some of their false starts in attempting to refocus the corporate culture in an academic setting.