A Study of Comparative Effectiveness of Problem-Solving Technologies


  • Michael N. Chanin
  • Vicki J. Wulwick
  • Harris J. Shapiro


Increased complexity of modern organizations and rapid changes in economic, social and political environments have created conditions for which the concepts of decision making and problem-solving become critical. With the increased level of openness, business and administrative organizations have grown in size and complexity. These developments have led to the creation of more complex forms of organization necessitating the need for effective problem-solving technologies. This paper describes an empirical investigation into the comparative effectiveness of four problem-solving technologies Dialectical Problem-Solving Technology (DPST), Devil’s Advocate Problem-Solving Technology, Nominal Group Technique (NGT), and Modified Delphi (Delphi).