Responding to Facilitate Collaboration


  • Robert J. Oppenheimer


The paper describes a model and an exercise for responding to potentially conflictual situations in a way to turn an encounter into a collaborative problem solving process. The focus of the model and the exercise is to obtain and demonstrate a clear understanding of another person’s perspective in order to be able to mutually agree upon the issues prior to jointly resolving the problems. The model entails reflecting the feelings and content of the initiator’s message, probing to obtain a deeper understanding, reflecting further and clarifying one’s interest, prior to en-gaging in a collaborative process to resolve the issues.