Corporate Maladies through the Eyes of the Memo Writer: A Seldom Used Experiential Tool


  • John N. Yanouzas
  • Patricia B. Sanders
  • John F. Veiga


One of’ the most underrated and often ignored sources of conflict and misunderstanding in organizations is the memo. While many management training programs endeavor to improve memo writing skills, the “behavioral” qualities of the memo have been largely unexplored. Memos have the potential to stimulate, heighten and exacerbate conflict. Such behavioral qualities provide a stimulating vehicle for exploring a management case or episode. The following exercise called - TRIMMING THE FAT AT DELPHI - is one of three exercises designed to highlight these issues.