An Empirical Examination of Conflict- and Non-Conflict-Oriented Problem-Solving Technologies

Abstract

Although there is an extensive body of literature dealing with development and application of different problem-solving technologies in strategic and operational decision-making our examination has revealed no empirical studies comparing conflict- and non-conflict-oriented problem-solving technologies. This paper presents results of an empirical investigation into the comparative effectiveness of two contrasting problem-solving technologies: Nominal Group Technique (NGT) and Dialectical Problem-Solving Technology (DPST).