Simulation and Experimental Study of Knowledge Management in Organization

Abstract

A multi-agent simulation and a gamified computer-aided human experiment is employed to explore how the interactions between individual knowledge workers and the evolutionary knowledge creation (innovation) and diffusion (imitation) affect the organizational performance and the emergent structure under a turbulent environment. Surprising result of a Non-monotonicity in organizational performance has been discovered in the simulation and validated in the gamified experiment. This study further discusses and pinpoints the unique characteristics and advantages of both simulation and gamified experiment. Future research directions are also highlighted.