Formal Measurement of the Business Goals: a Quintessence Representation of the Process Improvement Lifecycle

Authors

  • Antonio Vera
  • Carlos Mario Zapata

Abstract

Global organizations redesign their processes for enhancing quality in terms of products/services, schedule, and budget. Programs involving business process improvement (BPI) are developed in order to accomplish such redesign. However, project managers hardly transform business processes, and they fail to achieve organizational/departmental goals. Such a fact results in ineffective/inefficient processes delivering poor value to the organization. Lack of practice standardization and theoretical framework lead some projects to failure when executing process improvement programs. In this paper we represent the practice formal measurement of the business goals on top of the Quintessence kernel. In addition, we conduct a case study in a French multinational automotive organization. The practice includes graphical/reusable theoretical constructs in a formal language to be used in multiple disciplines. The solution serves as a guide involving activities/tasks for measuring improvement in the radical/incremental BPI lifecycle.

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Published

2023-03-15