Decision-Making Exercises (A), (B), and (C): Examining the Role of Conflict in Group Decision-Making


  • Michael A. Roberto


This article describes a simulation that explores the role of conflict in group decision-making processes. In the exercise, students experience different approaches to group decision-making, and then provide their assessment of each procedure. An Internet-based software application provides students with real-time feedback regarding their assessments, and enables students to compare and contrast each decision-making method during the class discussion. This discussion tends to focus on the level of cognitive and affective conflict that emerges in each method, and the impact that these process characteristics have on decision-making outcomes.