The Ball Point Pen Assembly Company


  • Khushwant K. S. Pittenger
  • Beverly A. Heimann


The ball point pen assembly exercise is a management simulation that can be used to experientially teach multiple concepts in the areas of management theory and related business disciplines. Its primary goal is to teach quality management, process and work redesign, and re-engineering, but the exercise easily lends itself to the demonstration of learning organization and empowerment. The exercise is most effective with 16-30 participants but it can easily be adapted for smaller or larger classes. It takes approximately an hour to complete and debrief. Complete details about this exercise are provided in this paper.