Experiential Learning and TQM Principles: Teaching Behavioral Science in a Business School

Abstract

"Teaching methods and content of two Business School behavioral science courses arc described. The evolution of the first course, Small Group Dynamics, from 100% lecture to 100% experiential learning is described. The effects on student acceptance and ability to apply the concepts are discussed. Finally, Total Quality Management (TOM) principles were applied in evaluation of students’ performance. Copies of measuring instruments are provided. The Laboratory to Achieve Organizational Excellence provides students opportunities to work with client organization managers to effect cultural changes in an organization in order to initiate TQM principles. The problems encountered provided rich opportunities to learn from experience. "