The Service Trainer Simulation

Abstract

The Service Trainer simulation is an interactive classroom exercise that has been used in Production/Operations Management classes. It has been used as an alternative to classroom lectures, films, or test on the concepts and applications of service management principles and practices. It is not a computer simulation rather it consists of a handbook, playing board, die and question cards. In the simulation, teams of students roll die, draw cards, answer questions and resolve service situations, all within a classroom setting.