Building a Competitive Advantage through Customer Satisfaction & Re-Engineering

Abstract

"The only way to retain your customers is to consistently exceed their Service quality expectations. This session covers the approach which Ortho Diagnostic Systems has initiated to achieve this objective. The business processes being “re-engineered” as well as the role of EXPERT SYSTEMS TECHNOLOGY will be discussed. The session will close with a DEMONSTRATION of EXPERT SYSTEMS software for Instrument Diagnosis and Service Support. Human Resource Professionals will be interested in hearing how Employee Satisfaction & Performance Measurements Systemic fit within the scope of RE-ENGINEERING of Customer Service and Support necessary to achieve excellence. ABSEL members will be interested in the interactive expert systems software and how it can accelerate the learning and performance of users. "