Using Two TQM Philosophies When Playing Blackjack

David R. Grimmett, K. K. Kwak

Abstract


If the game of Blackjack were considered a profit center, interest would focus on the quality of operation to include inbound raw materials (shuffled deck), work center environment (casino/table rules), quality of workmanship (session play), and finished product (customer satisfaction). This brief paper looks at Blackjack from a business standpoint, adopts two Total Quality Management (TQM) ideas from the Japanese, and offers suggestions on game play.

Full Text:

PDF

Refbacks

  • There are currently no refbacks.


Copyright (c) 2017 Developments in Business Simulation and Experiential Learning

Creative Commons License
This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.