Using Two TQM Philosophies When Playing Blackjack

David R. Grimmett, K. K. Kwak


If the game of Blackjack were considered a profit center, interest would focus on the quality of operation to include inbound raw materials (shuffled deck), work center environment (casino/table rules), quality of workmanship (session play), and finished product (customer satisfaction). This brief paper looks at Blackjack from a business standpoint, adopts two Total Quality Management (TQM) ideas from the Japanese, and offers suggestions on game play.

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