TQX: Using Expert Systems to Improve Training in Total Quality Management

Abstract

Challenges to improve productivity and quality are two battles American industry constantly faces. Management deals every day with the frequent perception that American products are lower in quality or that the American worker is less productive than foreign competitors. One weapon; in this battle for quality and productivity is new, or improved, applications for technology. Another weapon is the application of the TQM principles. This paper proposes a new tool to assist with improving productivity and quality. The new tool results from a marriage between an existing information systems technology, expert systems and TQM principles: TQX, an expert trainer for total quality management.