Quality Function Deployment: A Tutorial and Panel Discussion

Abstract

Notwithstanding the enormous interest that has been expressed in Quality Function Deployment (QFD) during the past few years, many ABSEL members remain relatively uninformed regarding the topic. Making Total Quality the theme of this year’s conference should help, but lack of knowledge may make many of the sessions hard to follow. This proposal is to develop a tutorial session giving members a good introductory knowledge of what QFD is and how it fits in, both with the larger set of business disciplines with which members might be familiar and with the discipline of business simulation and games.