Reinforcing the Total Quality Environment via Simulation

Abstract

John and Beth will discuss their experience using competitive, computer-based business simulations to reinforce clients’ total quality initiatives. Specifically, they will describe how Executive Perspectives has created simulated business environments for managers to practice and improve their use of total quality management tools. John and Beth will focus their comments on their work with Xerox Corporation and Texas Instruments, particularly in the area of integrating leadership skills development with total quality skills development. Beginning with course objectives, they will walk you through the simulation creation process, from design and development to delivery and results evaluation.