An Instructional Computer Simulation Of Tampering IN QC

Abstract

With increased availability of computers and more affordable plotting software in business schools, the task of teaching some of the important principles of quality control in an effective way is placed in a new perspective. This paper presents an innovative way of teaching the concepts of process variation and tampering using a computer simulation TAMPER. The simulation helps students visualize the effects of process tampering, a common problem in quality control. Aside from a brief account of the precursor experiment, we discuss program issues and simulation results as well as the benefits of TAMPER as an experiential learning tool in quality control.