An Experiential Approach to Teaching Subordinate-Oriented Communication

Abstract

Communicating with subordinates in a helpful And empathic manner is a skill often needed by supervisors in organizations. A model is outlined here which discusses subordinate-oriented communication at five levels off effectiveness. A supervisory training program is also discussed emphasizing the use of role-playing in teaching effective And empathic communication responses. And finally, various training techniques are suggested which will help the supervisor trainee in implementing the concepts learned into actual practice. Pre and post test scores from a recent training program are presented and discussed.