Demonstrating the Role of Simulation in Strategic Operations Planning: A Case Study in Bank Check Processing Location Analysis

Abstract

Students of simulation in both logistics and operations management are not always given the opportunity to apply what they have learned in complex situations of a strategic nature. This paper presents a case study of such a situation that demonstrates both the use and usefulness of simulation in analyzing operation center location decisions for a statewide branch banking system. Linkages of the simulation model to other software, including LOTUS 1-2-3, are discussed.