The Business Student Satisfaction Inventory (BSSI): Development and Validation of a Global Measure of Student Satisfaction


  • E. Nick Maddox
  • Carolyn Y. Nicholson


This paper describes exploratory research on Business students’ satisfaction with their academic experiences. Herein, we report on the development of the Business Student Satisfaction Inventory (BSSI). Using data from 545 business students, we explore underlying factors of student satisfaction and validate the BSSI. Exploratory and confirmatory factor analyses yielded 17 items reflecting four factors: Quality of Business Education Outcomes, Quality of School Climate, Quality of Advising, and Quality of Computer Resources. Validation tests and implications for usage of the BSSI are discussed. This paper has relevance to ABSEL experiential educators since quality delivery of learning services and student satisfaction remain core matters of significance in experiential learning.