Assessing Emotional Intelligence: The EQ Matrix Exercise


  • Michael J. Fekula
  • Robert W. Service


More than a decade ago, the concept of emotional intelligence became popularized among the business community. The theory suggests that emotion plays a significant role in management and leadership. Recent neuroscience findings support this claim with evidence of linkages between the emotion and reasoning centers of the brain. The Emotional Quotient Matrix poses a systematic means to both assess EQ and identify actions to improve it. This paper presents three possible exercises to employ the matrix in scenario, group, and self assessments. Participants use the matrix to score emotional strengths and weaknesses along an EQ scale to determine an EQ score. Controllable traits are targets for improvement, while surrogates are proposed for personality traits that are considered unchangeable.