Students Learn Customer Service and Selling While Conducting Research
Resumen
Sixty-two students participated in a class research project focusing on customer service and selling. Posing as customers in retail stores, students observed customer service and selling techniques while altering their personal appearances. Similarities and differences in customer service and selling were explored with respect to type of retail store and type of customer appearance.Descargas
Publicado
1999-03-04
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Articles